SHIPPING & RETURNS
SHIPPING POLICY
At Russo Luxury Watches, we are committed to delivering your luxury timepieces with the utmost care and attention to detail. All watches are shipped with full insurance and require a signature upon delivery. The customer is responsible for paying for shipping costs. We use reputable, secure, and discreet shipping carriers to ensure your valuable timepiece arrives safely at your designated address.
RETURN & EXCHANGE POLICY
We stand by the quality of our watches. If you receive an item that is not as it was represented, we offer a straightforward return process.
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Return Window: You have 10 days from the delivery date to initiate a return.
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Refunds & Exchanges: You can choose to receive a full refund to your original payment method or an exchange for a different item.
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How to Start a Return: To begin, please email us at mark@russowatches.com. We will ask you to provide your order number, a brief explanation for the return request, and supporting photographs.
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Final Sale Items: Please note that all sales items are considered final and are not eligible for returns or exchanges.
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Return Approval: All returns are subject to our review. We will only approve returns for watches that we determine were misrepresented, and not all requests will be accepted.