Frequently asked questions
We offer access to a world beyond typical retail inventory, specializing in exclusive, rare, and otherwise unobtainable timepieces. Our global network, expert sourcing capabilities, and rigorous authentication process provide a unique opportunity to acquire watches that are simply not available elsewhere, all with a personalized, discreet service.
We specialize in sourcing a wide range of luxury timepieces, from popular contemporary models to highly exclusive, rare, and hard-to-find watches, including vintage pieces and limited editions from top brands like Patek Philippe, Rolex, Audemars Piguet, and more. If a luxury watch exists, we're dedicated to finding it for you.
Please see below for some popular watch brands we source for clients. We are not limited to this list, so if you are looking for a brand not listed, please reach out here.
A. Lange & Söhne
Audemars Piguet
Blancpain
Breguet
Breitling
Cartier
Chopard
F.P. Journe
Girard-Perregaux
Grand Seiko
H. Moser & Cie.
Hublot
IWC Schaffhausen
Jaeger-LeCoultre
Longines
Omega
Panerai
Parmigiani Fleurier
Patek Philippe
Piaget
Richard Mille
Rolex
TAG Heuer
Tudor
Ulysse Nardin
Vacheron Constantin
Zenith
Simply fill out our Watch Sourcing Inquiry form on our website. Provide as much detail as possible about the specific watch you're looking for, including brand, model, reference number, condition preferences, and any unique features. Our team will reach out to you promptly to discuss further details.
We stand by the quality of our watches. If you receive an item that is not as it was represented, we offer a straightforward return process.
Return Window: You have 10 days from the delivery date to initiate a return.
Refunds & Exchanges: You can choose to receive a full refund to your original payment method or an exchange for a different item.
How to Start a Return: To begin, please email us at mark@russowatches.com. We will ask you to provide your order number, a brief explanation for the return request, and supporting photographs.
Final Sale Items: Please note that all sales items are considered final and are not eligible for returns or exchanges.
Return Approval: All returns are subject to our review. We will only approve returns for watches that we determine were misrepresented, and not all requests will be accepted.
The timeline varies depending on the rarity and specifics of the watch you're seeking. For common luxury models, it might be relatively quick. For extremely rare or highly sought-after pieces, the process can take longer as we leverage our extensive global network. We'll provide an estimated timeline once we understand your specific request.
We source watches in various conditions, from unworn (new) to excellent pre-owned condition. The specific condition will be an option you choose on our watch inquiry form and we will follow up with a discussion to clarify and agree on specifics around condition. We aim to find watches that meet or exceed your expectations.
Whenever possible, we strive to source watches that include their original box and papers (warranty cards, certificates, etc.), as this adds to their value and provenance. If a watch does not include these, it will be clearly stated. And of course, you are able to set your preferences when filling out our watch inquiry form.