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What kind of watches do you source?We specialize in sourcing a wide range of luxury timepieces, from popular contemporary models to highly exclusive, rare, and hard-to-find watches, including vintage pieces and limited editions from top brands like Patek Philippe, Rolex, Audemars Piguet, and more. If a luxury watch exists, we're dedicated to finding it for you. Please see below for some popular watch brands we source for clients. We are not limited to this list, so if you are looking for a brand not listed, please reach out here. A. Lange & Söhne Audemars Piguet Blancpain Breguet Breitling Cartier Chopard F.P. Journe Girard-Perregaux Grand Seiko H. Moser & Cie. Hublot IWC Schaffhausen Jaeger-LeCoultre Longines Omega Panerai Parmigiani Fleurier Patek Philippe Piaget Richard Mille Rolex TAG Heuer Tudor Ulysse Nardin Vacheron Constantin Zenith
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How do I request a watch?Simply fill out our Watch Sourcing Inquiry form on our website. Provide as much detail as possible about the specific watch you're looking for, including brand, model, reference number, condition preferences, and any unique features. Our team will reach out to you promptly to discuss further details.
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How long does the sourcing process take?The timeline varies depending on the rarity and specifics of the watch you're seeking. For common luxury models, it might be relatively quick. For extremely rare or highly sought-after pieces, the process can take longer as we leverage our extensive global network. We'll provide an estimated timeline once we understand your specific request.
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Is there a fee for your sourcing service?Our service fee is typically incorporated into the final purchase price of the watch once we successfully source it for you. We provide a transparent quote once we've located your desired timepiece and you've approved the acquisition.
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How do you guarantee the authenticity of the watches you source?Every watch we source undergoes a rigorous multi-point authentication process by independent, certified experts. We seek to verify serial numbers, movement originality, and overall condition to ensure you receive a 100% genuine timepiece with clear provenance.
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What condition are the sourced watches in?We source watches in various conditions, from unworn (new) to excellent pre-owned condition. The specific condition will be an option you choose on our watch inquiry form and we will follow up with a discussion to clarify and agree on specifics around condition. We aim to find watches that meet or exceed your expectations.
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Do the watches come with original box and papers?Whenever possible, we strive to source watches that include their original box and papers (warranty cards, certificates, etc.), as this adds to their value and provenance. If a watch does not include these, it will be clearly stated. And of course, you are able to set your preferences when filling out our watch inquiry form.
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What payment methods do you accept?We accept bank wire transfers. Full details will be provided to you once you engage with our services.
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How is shipping handled for such valuable items?All watches are shipped with full insurance and require a signature upon delivery. The customer is responsible for paying for shipping costs. We use reputable, secure, and discreet shipping carriers to ensure your valuable timepiece arrives safely at your designated address.
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What is your return policy?We stand by the quality of our watches. If you receive an item that is not as it was represented, we offer a straightforward return process. Return Window: You have 10 days from the delivery date to initiate a return. Refunds & Exchanges: You can choose to receive a full refund to your original payment method or an exchange for a different item. How to Start a Return: To begin, please email us at mark@russowatches.com. We will ask you to provide your order number, a brief explanation for the return request, and supporting photographs. Final Sale Items: Please note that all sales items are considered final and are not eligible for returns or exchanges. Return Approval: All returns are subject to our review. We will only approve returns for watches that we determine were misrepresented, and not all requests will be accepted.
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Why should I use your service instead of buying from a traditional retailer?We offer access to a world beyond typical retail inventory, specializing in exclusive, rare, and otherwise unobtainable timepieces. Our global network, expert sourcing capabilities, and rigorous authentication process provide a unique opportunity to acquire watches that are simply not available elsewhere, all with a personalized, discreet service.
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